Qs & As
Your questions, our answers …
We did a job at the weekend and there were some very small black spots on the carpet. We’ve tried to clean it with coffee stain remover but it didn’t come out and then we applied Solvall spotter afterwards. It looked better, but when dried it was left with brown marks on it. Could you please help with some advice on how we could try to get rid of the marks? I have attached a photo.
These are carpet tiles, which have a bitumen backing to give the tiles dimensional stability. This can be ‘dissolved’ by the use of a solvent such as B123 Solvall or any other oil-based, spot removal products. The bitumen has risen to the surface and is now a permanent stain and considered damage. We would suggest your discussing with the client the possibility of inter-changing the tiles with ones in a less obvious area.
The tiles could well also be made using nylon fibre, which is a semi-absorbent fibre and so will be re-coloured by hot coffee, tea, etc. You did the right thing first, by using B195 Coffee Stain Remover and it did, as you say, make a slight difference. It would have been advisable to have continued with that process but with the understanding that it may not have fully removed the tannin staining, but significantly improved it over each effort.
It’s worth noting that not all solvents will dissolve bitumen, so a pre-test of the products to be used, in an inconspicuous area, is advised by all manufacturers.
E840 Citrus Gel is a detergent based liquid gel spot remover for oil, grease, tar, gum and other oily spots on carpet and fabrics. It can be used safely on many spots and stains and is formulated to work on the fibre surface avoiding problems to latex and bitumen backings which commonly occur with other citrus based solvents.
I have just started a carpet cleaning business and recently attended one of your carpet cleaning one-day courses. I found it high-intensity training, but fascinating, with the amount of knowledge that I learnt. I hope to use all that information to move my business to the next level. Thank you. But, I was slightly confused with the variety of stain removal products available for me to use and I don’t know which ones to start with. Can you help by making it easier to follow, please?
We’re glad you enjoyed the training and hope that it does help your business to grow and shine. We know that by using the tips and advice you learnt, you can give your customers the confidence that you know what you are doing, as opposed to all those in this industry that have never had any training – so many carpet cleaners do not understand things such as the basic “burn test”! The choice of stain removal products is comprehensive, agreed, so let’s try to make it easier.
Most stains are either water-based or oil-based, so it is ideal to have at least one option of each product type in your inventory.
B144 Stain Pro will hopefully become your go-to product. It is ready-to-use and helps to break down fresh coffee/tea/food spills as well as blood, vomit and water-based stains, prior to extraction with your machine, so it is an essential product.
Oil stains, such as make-up, salad dressings, wax, gum and the like are not released by water-based products, so a solvent is required.
E840 Citrus Gel is a citrus-based liquid gel solvent that is ideal for those issues. Simply open the flip-top lid, feed down, gently work in and, after 5-10 minutes of dwell time, rinse extract.
Those should be the main two products in your kit, but the requirements for others will arise, so if you can manage to purchase a Professional Spotting Kit, then it will give you much more flexibility in your tasks.
We have been asked to clean a flat that was once owned by an old man who was a really heavy smoker. He has now gone into a care home. The place reeks! The council have asked us to decontaminate it so they can put another family in the property. We need to treat the walls as well as the carpets, which are to be kept. Do you have suggestions to help us?
The tobacco odour has penetrated into all surfaces I assume, so your plans make sense. The carpets and fabrics can adopt the odour and need to be treated with our A222 Smoke & Odour Neutraliser.
The carpets and all washable surfaces, such as walls should be pre-treated and I would suggest that, once diluted, it is wiped onto the walls and allowed to neutralise the smoke and tobacco odour.
When you are deep cleaning the carpets, dilute the A222 into your extraction machine and rinse/extract with your detergent but also the neutraliser to deal with the odour. A222 Smoke & Odour Neutraliser may also be fogged through a fogging system, if you need to fully decontaminate, just follow the label instructions.
It’s worth noting that A222 Smoke & Odour Neutraliser is the only Prochem product that can be ‘fogged’.
Having just made a survey at a very expensive property in Kensington, West London, the customer wants their faux suede sofa cleaned. They are very environmentally-aware people and have asked for natural products to be used. I only use a small selection of products and none say ‘natural’ on the label. I don’t want to lose this customer so could you help?
Have you seen the Natural Range of products on our website?
We have products for pre-treating the fabric, for rinse extracting as well as deodoriser additives. They are effective for dealing with all soil levels and with the added natural ingredients and fragrances the client will love the result as well as the remaining smell.
They contain biodegradable ingredients with eco surfactants for dealing with heavy soil levels that some other manufacturers natural products struggle with. They also have an encapsulation technology that helps with the cleaning regime.
The added fragrances all come from the natural world and leave a choice of peppermint, orange, lemongrass, herbal or eucalyptus odours.
Consider using our E717 Natural Carpet & Upholstery Prespray as the pre-treatment and then rinse extract.